Privacy Policy

Privacy Policy 

Last updated: 15th July 2025

David Koma Ltd ("we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose and protect your personal data when you visit our website (www.davidkoma.com), make a purchase, or otherwise interact with us. By using our website, you agree to the practices described in this policy.

Who We Are

David Koma Ltd 

Registered office: Unit 3, 1 New Inn Yard, London, EC2A 3EE

Email: customerservice@davidkoma.com

We are the data controller for UK data protection laws. 

Information We Collect

We collect personal data in the following ways:

Information You Provide:

  • Identity & Contact Information: Name, email address, phone number, billing and shipping address.
  • Account Information: Login details, preferences, wishlist items.
  • Payment Information: Card details (processed securely via third-party payment processors).
  • Communication: Enquiries, feedback, or messages sent to us.
  • Marketing Preferences: Opt-in/opt-out choices.

Information We Collect Automatically:

  • Technical Data: IP address, browser type, device information.
  • Usage Data: How you use our website (pages viewed, time spent).
  • Cookies: We use cookies to personalise your experience. (See Section 'Cookies')

How We Use Your Information

We use your information to:

  • Process and fulfil your orders.
  • Provide customer support.
  • Manage your account.
  • Communicate with you about your order or our products.
  • Send marketing communications (if you have opted in).
  • Analyse website performance and improve our services.
  • Detect and prevent fraud.

Legal Basis for Processing

We process your data under the following lawful bases:

  • Performance of a contract – to process your purchases and manage your account.
  • Consent – for marketing communications or optional cookies.
  • Legal obligation – to comply with tax and accounting laws.
  • Legitimate interests – to improve our website and customer experience.

Sharing Your Information

We may share your information with trusted third parties, including:

  • Payment processors (e.g., Shopify Payments).
  • Delivery providers (e.g., DHL, Royal Mail).
  • IT and website service providers. 
  • Marketing platforms (e.g., Mailchimp, Meta Ads) if you have consented.
  • Law enforcement or regulatory bodies, where required by law.

We ensure all third-party service providers comply with data protection laws and use your data only for specified purposes.

International Data Transfers

Some of our service providers operate outside the UK. Where data is transferred internationally, we ensure appropriate safeguards are in place, such as the UK International Data Transfer Agreement (IDTA) or Standard Contractual Clauses (SCCs).

Data Retention

We retain your data only for as long as necessary for the purposes outlined in this policy, and to comply with legal, accounting, or reporting requirements. You can request deletion of your data at any time, unless we are required to retain it by law.

Cookies

We use cookies and similar technologies to enhance your experience and analyse site usage. You can control cookie preferences via our cookie banner or your browser settings. 

Your Rights

You have the following rights under UK GDPR:

  • Access your personal data.
  • Request correction of inaccurate data.
  • Request erasure (right to be forgotten).
  • Object to or restrict processing.
  • Withdraw consent at any time.
  • Data portability (where applicable).
  • Lodge a complaint with the Information Commissioner’s Office (ICO).

To exercise any of your rights, please contact us at: customerservice@davidkoma.com

Changes to This Privacy Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated revision date. Please check back periodically. 

Contact Us

For any questions or concerns about this policy or your data:

David Koma Ltd

Email: customerservice@davidkoma.com

Phone: +44 (0) 7784 157961

Address: Unit 3, 1 New Inn Yard, London, EC2A 3EE

You also have the right to contact the UK Information Commissioner's Office (ICO) at www.ico.org.uk.